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Choose your event, select your ticket type, and complete checkout. If the event offers multiple ticket tiers, add-ons, or vendor-related options, you’ll be able to choose those before payment.

Once checkout is complete, your order is tied to your Ticketeer account so you can access it later.

Your tickets should appear in your Ticketeer account after checkout. If the event uses digital ticket access or QR check-in, that’s where you’ll return to view the current valid ticket information.

Yes, but the ticket should be assigned to the actual attendee before the event. Assignment helps make sure the right person is holding the valid ticket at entry, and some events may reject entry if the ticket isn't assigned.

No. Ticketeer uses rotating ticket codes, which means the QR code shown for your ticket updates after a short period of time.

A screenshot captures a moment in time, but the valid ticket code continues to change. By the time you reach entry, a saved image is usually already out of date.

For the best experience, open your ticket directly in your Ticketeer account when you’re ready to enter.

Ticketeer requires tickets to be assigned to the actual attendee before entry. This helps prevent ticket sharing, unauthorized resale, and invalid screenshots from being used at the door.

Event staff may be alerted when a ticket is not assigned and can reject entry if assignment requirements are not met.

This system is designed to make sure tickets go to real attendees, not to whoever happens to be holding a screenshot.

If an event requires assignment, an unassigned ticket may not be considered ready for entry. The exact entry flow can vary by event setup, but in general, assigned tickets are the safest path.

If the event and ticket state allow it, ticket assignment can be updated before entry. Once a ticket has been used, burned, or otherwise finalized for entry, reassignment may no longer be possible.

Event staff is notified upon scanning if a ticket is assigned, and if a ticket has been reassigned.

Tickets can be reassigned where allowed, but Ticketeer is designed to discourage scalping and misleading resale practices.

When a ticket is assigned, the assignee can see the original purchase price. This helps prevent situations where tickets are resold above cost or misrepresented.

If you’re receiving a ticket from someone else, assignment ensures you’re seeing accurate information tied to that ticket.

Hosts can create an event by entering the event details, setting dates and location information, and configuring ticket options. Depending on the setup, you may also be able to offer add-ons, vendor spaces, or other event-specific options.

Yes. Events can include multiple ticket types, such as general admission, VIP, age-specific tickets, or other custom categories based on how your event is structured.

Yes, where supported by your event setup. Add-ons can be useful for extras like merch, perks, upgrades, or supplemental event access.

Hosts can review orders, monitor ticket inventory, and use their event management tools to prepare for entry and attendee handling. The exact controls may vary depending on your current host tools and event configuration.

Ticketeer aims to keep fees straightforward. Paid events may include a platform fee plus standard payment processing costs. Free events are not meant to be buried under junk charges pretending to be "service."

Payment Processing Fee: 3%

Ticketeer Platform Fee: 5%

Total Combined Fees: 8%

Payment and Platform fees are only applied to paid for services, like ticket sales and vendor booth fees.

Payout handling can vary depending on the host account and event setup. Ticketeer is rolling payout workflows out carefully so funds stay secure and event operations stay stable, rather than pretending everything is fully automatic before it actually is.

No. Ticketeer charges a flat percentage of all sales that pass through ticketeer as a platform fee. Free events are totally 100% free, and whatever the cost of the ticket says is the end cost of the ticket.

(Regional taxes not included)

Ticketeer uses a structured buyer protection system designed to recover as much of your ticket cost as possible if something goes wrong with an event.

Unlike many platforms, ticket funds are not immediately handed over to organizers. Funds may be held and released in stages, which helps preserve the ability to process refunds if needed.

Refund outcomes depend on what funds can be recovered from escrow, venues, and (in some cases) Ticketeer’s buyer protection reserve.

If an event is canceled, Ticketeer works to return as much of your ticket cost as possible using funds still held in escrow, recoverable venue deposits, and optional reserve support.

If cancellation happens before major non-refundable costs are locked in, refunds may be close to full value (minus any non-recoverable processing fees where applicable).

If cancellation happens later, after certain costs like venue deposits become non-refundable, refunds are based on what funds can still be recovered.

Ticketeer’s goal is always to maximize what you get back, but refunds are limited to recoverable funds under platform control.

If an event is postponed, you can usually choose to keep your ticket for the new date or request a refund within the allowed window.

Refund availability may still depend on recoverable funds and applicable rules, but postponements generally provide a choice rather than an automatic loss of access.

If an event changes in a significant way, such as a major date shift, venue downgrade, or removal of a key advertised performer, Ticketeer may review refund requests under its buyer protection policy.

Eligibility depends on the nature of the change, event disclosures, and applicable law.

Some events may allow voluntary refunds before the event, often using a time-based structure.

For example, earlier requests may receive higher refund amounts, while requests closer to the event may be reduced, limited to credit, or unavailable unless required by law.

If voluntary refunds are available, the exact terms should be shown before purchase.

Not always. Ticketeer is designed to return as much as possible, but refunds depend on what funds can actually be recovered.

Some costs, such as payment processing fees or non-refundable venue deposits, may not be recoverable.

This system is designed to protect buyers as much as possible while staying grounded in real, recoverable funds.

First, make sure you’re signed into the same account used during checkout. If the order still isn’t showing, contact support with your event name, purchase email, and any receipt or payment details you have.

In many cases, yes. Contact support and include the event name, purchase details, and the incorrect and correct email addresses so the issue can be reviewed.

Yes. Ticketeer requires an account for most ticket activity, including purchasing tickets and claiming tickets that have been assigned to you.

This helps ensure that each ticket is tied to a real attendee and prevents ticket sharing, resale abuse, and "I swear this screenshot is valid" situations at the door.

If a ticket is purchased for you, you’ll need to create or access your account to claim and use it.

In-person ticket purchases at an event may use a simplified flow, but standard online tickets are always connected to an account.